Privacy Policy

At (“we,” “us,” “”), your privacy has always been important to us. We ensure that your privacy is protected, and we never sell your information to anyone. Below is a summary of how we collect and use your information within and our mobile app on iOS and Android.

Because the purpose of the website is to create a forum whereby users may interact to coordinate the selling and buying of event tickets, it is presupposed that other third-parties may have access to your personal information. We encourage you to use common sense and take appropriate precautions, in the use of to protect your Personally Identifiable Information.

Types of Information We Collect

When you visit our website, mobile app (iOS/Android) or contact us, we may collect two types of information: non-personally identifiable information, which is website / app user information collected on an aggregate basis as you browse our website/app; and Personally Identifiable Information, which is information that you knowingly choose to disclose.

Non-Personally Identifiable Information

We gather certain Non-Personally Identifiable Information through this website and app, such as timestamps, IP addresses, session tracking information, and other similar types of information.

Personally Identifiable Information

We collect certain Personally Identifiable Information that you voluntarily provide to through registering an account, providing feedback or comments, or if you contact us directly.

How We Use Your Information

Non-Personally Identifiable Information

We use Non-Personally Identifiable Information to administer the website / app, track users’ movements around the website, analyze trends, and to gather demographic information about our user base as a whole, for the purpose of ensuring proper functioning and enhancing the functionality of the website.

Personally Identifiable Information

We use Personally Identifiable Information for administering our business activities and providing customer service. In some circumstances, we may also use Personally Identifiable Information to contact you, notify you of changes to the website / app, new services, or important changes in the law that we think you may find valuable.

Although we will never sell your Personally Identifiable Information to third parties, we may, under certain circumstances, share your Personally Identifiable Information. For instance, we may disclose Personally Identifiable Information under the following, or similar, circumstances:

To servicing third-parties: that are necessary to administer the website / app;

We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, subpoenas, or other legal processes.

Event Organizers can ask any number of questions during the ticket buying process. Ticket Falcon does not control an Event Organizer’s registration process or Personal Data collected from Ticket Buyers. The Event Organizer will receive and may use the information Ticket Buyers provide when registering or purchasing tickets for an event on Ticket Falcon on behalf of themselves or a third party.

Advertising and Analytics

We use Facebook custom audiences via a Facebook pixel to deliver advertisements to website visitors on Facebook based on email addresses. Ticket Falcon may use the information collected to display advertising in the form of re-targeting to our customers or to target lookalike audiences.

Ticket Falcon leverages Google Analytics to improve the functionality of the website and apps. You can opt out of Google Analytics here.

Sharing Information with Third Parties

The primary purpose of is to create a forum where its users can buy and sell event tickets. As a result, other users may be able to view your Personally Identifiable Information, and other information relating to such events. It is our intention to allow you to control what types of information others will see through our privacy settings.


A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this website. We use cookies to enhance a user’s experience on this website and to track and target the interests of our users to enhance the experience on our website. You can remove cookies from this website by following the directions provided in your internet browser’s help file.


A pixel is a snippet of code (usually JavaScript) that transmits application-specific events and user-defined data to platforms like Facebook, Pinterest, Snapchat and Twitter to name a few. The pixels record information about the user’s browsing session which it sends to various platforms like Facebook.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.


We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us and our Event Organizers, including for fraud detection. You can learn more about Stripe and read its privacy policy at

Confidentiality and Security strives to provide reasonable and appropriate physical, procedural and electronic information security measures to protect both non-personally and personally identifiable information that is collected by, or submitted to us.

Data Retention:

Ticket Falcon retains your information as described in the Privacy Policy for as long as necessary. If you no longer want Ticket Falcon to use your information to provide services to you, you may close your account.

Close / Cancel / Delete Account

You may close /cancel / delete your account at anytime. To do so, please contact us to request that your account be deleted. 

Delete/Cancel Account Data

To remove data associated with your account (i.e. Facebook). To do so, please contact us to request that your account data be deleted/removed. 

Links to Other Websites

This website contains links to other websites that are not owned or controlled by us. This Privacy Policy applies only to this website, and we are not responsible for the privacy practices of such other websites. We encourage you to be aware when you leave our website / app and to read the privacy statements of each and every such website.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes to our Privacy Policy will be posted to this website and shall immediately become effective upon such posting. Therefore, we encourage you to review this Privacy Policy frequently so that you are aware of any changes to this Privacy Policy.

Children under the Age of 13

This website / app is not designed or intended to attract children younger than 13. We do not collect personal information from any person we know is younger than 13. If you are under the age of 13, please do not attempt to register for or send any information about yourself to us, including your name, email address, address, or telephone number. If we learn that we have collected personal information from a child under the age of 13, we will delete that information promptly. If you believe that we might have any information from or about a child under the age of 13, please contact us at the contact information provided below.

Contact Us

If you have any questions or comments regarding this Privacy Policy, or if you believe any of your Personally Identifiable Information is incorrect, please contact us.
Contact Us
1020 Park Drive Suite 762
Flossmoor, IL 60422

Last updated: April 20, 2023