Digital Banking 101 Workshop

The Digital Banking 101 Workshop will be an exciting opportunity and experience for you to get exclusive one on one coaching on how to navigate through the CU1 Mobile App/Online Banking Platform. *There will be several additional sessions to ensure all topics are covered*

• Overview of Online Banking

  • Definition and evolution of online banking.
  • Benefits and importance of adopting digital banking platforms.

• Digital Banking Platforms and Tools

  • Different types of online banking platforms (web-based vs. mobile apps).
  • Features and functionalities (bill payments, money transfers, loan applications, etc.).

• Security and Privacy Measures

  • Importance of cybersecurity in online banking.
  • Best practices for securing online accounts: strong passwords, two-factor authentication (2FA), encryption.
  • Identifying and preventing phishing scams and fraud.

• Customer Authentication Methods

  • Biometrics: fingerprint scanning, facial recognition, and voice recognition.
  • Multi-factor authentication (MFA) and its importance in enhancing security.

• Digital Payment Solutions

  • Overview of digital payment systems like mobile wallets (Apple Pay, Google Pay).
  • Contactless payments and peer-to-peer (P2P) transfer systems.
  • The role of cryptocurrencies and blockchain in online banking.

• Fraud Prevention and Risk Management

  • How you can monitor your account(s) and prevent unauthorized transactions.

• Customer Support in the Digital Space

  • Chatbots, virtual assistants, and other digital support tools.

• Emerging Trends in Digital Banking

  • AI and machine learning in personalized banking.
  • The future of banking apps: voice-activated banking, AI-driven financial advice.
  • Open banking and the integration of third-party services.

• Interactive Demonstration and Hands-On Training

  • Live demonstration of common online banking functions (setting up accounts, transferring funds, etc.).
  • Practical tips for navigating digital banking platforms securely and efficiently.

• Troubleshooting and Problem-Solving

  • Addressing common issues (login problems, payment issues, app malfunctions).
  • Providing customer service resources and contact information.

• Q&A and Feedback Session

  • Open forum for participants to ask questions.
  • Gathering feedback to improve future workshops.